MyZenita Returns Policy: Wellness Store

Return Policy

At MyZenita, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept returns under the following conditions:

Return Period

You have 14 days from the date of receipt of your order to return an item to us.

Return Conditions

To be eligible for a return, your item must be:

Unused and in the condition you received it
In its original packaging
Accompanied by proof of purchase or receipt

Non-returnable items

Certain items cannot be returned for hygiene and safety reasons:

Opened food supplements or those with a broken safety seal
Opened or used cosmetics
Sale or promotional items
Gift cards
Personalized or custom-made items

Return Procedure

To initiate a return, please contact us at contact.myzenita@gmail.com with your order number and the reason for the return. We will provide you with instructions on how to return your item.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 to 10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item,

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in the case of an error on our part or a defective item.

Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately with photos of the product. We will cover the return shipping costs and proceed with an exchange or a full refund.

For any questions regarding our return policy, please do not hesitate to contact us at contact.myzenita@gmail.com